The move will hit American companies more than India's $60-billion IT and outsourcing industry.
More US companies are likely to shift production of their high-value software products to Indian firms, which, they believe, can deliver quality products at a much faster pace, an industry expert said.
The demand for global solutions is pushing Indian BPOs to grow aggressively into global centres, said a senior executive. For instance, in the past 18 months, WNS has expanded its presence in the Philippines, Romania, and now Latin America. Analysts believe the trend will only increase in the days ahead, as clients look for outsourcing partners that can support critical processes from multiple delivery centres.
Indian companies are also actively participating with the Egyptian government in training university graduates to acquire the proper set of skills needed to work in the BPO industry. Egypt has already added new curriculums across six of its universities to produce job-ready graduates.
The strategy of returning cash to shareholders through stock purchases could hinder their digital expansion plans
After posting double-digit growth for the fourth consecutive quarter, chief executive officer and managing director Salil Parekh tells Yuvraj Malik and Debasis Mohapatra that the firm is not facing any delay in ramping up of large deals.
IT and BPO industry body Nasscom's chairman Pramod Bhasin said the industry faced a 'brutal year in many respects' in the last financial year and the companies and customers were passing through 'extraordinary pain'. As a result, BPO customers are undergoing restructuring, internal and management changes and change of decision-makers, he said at the Nasscom's BPO Strategy Summit 2009 in Bangalore.
India, China and Malaysia continue to lead with a unique combination of high people skills, favorable business environment and low cost, according to global management consulting firm A.T. Kearney's Global Services Location Index (GSLI).
Sixteen major contracts worth nearly $14 billion to be renewed by June 2018 but uncertainty looms large.
'If (by the end of the deal) the talent that owns the customer relationships is not there, will L&T still get the value it is looking for?'
IT stocks have dropped about 3 per cent in the days since the Donald Trump administration took first steps toward visa reform and all of India's highest-profile technology tycoons have seen their net worth eroded. Saritha Rai reports.
The company's operations will be carried out from its facility at Divyashree Park SEZ in Whitefield, Bangalore. Initially, the company plans to recruit about 20 persons to begin operations and gradually increase the strength to 150 to 200 by end of first year of operations depending on the projects to support Gensler requirements.
Europe may continue to reel from the shock of the global financial crisis, but even in these depressed circumstances Information Technology-related outsourcing remains surprisingly buoyant to the benefit of Indian firms like Tata Consultancy Services.
With the revival of the job market India Inc is all set to witness a significant jump in attrition levels as well, especially in sectors like aviation, information technology and business process outsourcing, executives search firm GlobalHunt India said on Monday.
The US had initiated investigation against Infosys and its larger rival Tata Consultancy Services (TCS) for possible violations of H-1B visa rules in June.
Rising awareness and growing competition in the corporate world is expected to boost the requirement of Intellectual Property professionals in the country, with up to 25,000 jobs likely to be created for them in the next 2-3 years, experts say.
The domestic India BPO services market grew by 7.3 per cent year-on-year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.
eBay says it has cut jobs at its centre in Bengaluru in favour of shifting them to other locations around the world.
The country's largest software firm Tata Consultancy Services and the Netherlands-based Nielsen Company on Thursday entered into an agreement for outsourcing a portion of Nielsen's IT and operations functions. It is a 10-year agreement valued at US$1.2 billion, TCS said.
The company is said to be cutting back on recruitment for its consulting and services divisions and postponing expansion as it struggles to cut costs in a worsening global economic climate. Accenture employs around 40,000 people in India.
The Bangalore-headquartered firm had posted a net profit of Rs 1,623.3 crore (Rs 16.23 billion) in the year-ago period, it said in a BSE filing.
Following stringent cost-cutting measures by business process outsourcing units and IT firms across the country, the business of call centre cab owners has dwindled by anywhere between 5 and 40 per cent.
Fresh suitors have emerged, and a cleanup is proceeding under a board appointed by the government. But the fraud leaves a cloud over Indian outsourcing.
The Indian industry expects President Barack Obama to remain committed to the Indo-US nuclear deal and is hoping the new American administration will not create roadblocks for outsourcing, which is more helpful to the US firms than businesses in India.
Sources said that Essar group firm Aegis BPO submitted the EoI recently as the Essar group is trying to expand its BPO business. Both Aegis and Satyam BPO work with companies in telecom, banking, finance and insurance. Satyam BPO's biggest international clients reportedly include BellSouth, Verizon and GlaxoSmithKline
India's second-largest IT services firm, Infosys Technologies, has set up a separate unit within its business process outsourcing arm (Infosys BPO) to concentrate solely on the domestic BPO market.
Hinduja Global Solutions, an outsourcing solutions firm, today said it plans to invest $2.5 million to add 1,000 seats at its Manila centre. The additional facility will be constructed at an estimated cost of $2.5 million, which will be funded through internal accruals, it said.
The 24-hour delivery offer applies only to select postal codes and is not available across the country.
Chrysler and General Motors each annually outsource $200-300 million (around Rs 10-15 billion) worth of projects to different vendors, which may be hit by 20-25 per cent, says Avinash Vashistha, chairman and CEO, Tholons, a research and advisory firm. While Chrysler has filed for bankruptcy, there is talk that GM may follow suit.
WNS Global Services, India's second largest business processes outsourcing company, has signed on Sri Lankan fast bowler Lasith Malinga as its brand ambassador. It has thus become the first Indian IT services firm to have a brand ambassador. Accenture, a multinational company, is another one that has ace golf player Tiger Woods as its mascot.
With the telecom industry aiming to increase its rural subscribers base and the central bank asking banks and financial firms to cater to the rural sector, businesses will have to find ways of servicing customers, say analysts. Most of the rural BPOs have a seating capacity of below 100 per centre, as they are situated in remote areas.
The centre in Riyadh will be staffed by Saudi females and will start by catering to Saudi Aramco and GE as anchor clients.
It earlier took 19 months to build a Tejas, now it takes 11 months, says HAL chief.
IT major TCS said 2014-15 will be better than the ongoing fiscal on account of uptick in client spending in the US and Europe and growth in demand for technologies like cloud, mobility and Big Data.
ICICI Bank is understood to have deferred the sale of its holding in Firstsource Solutions, a Mumbai-based pure-play business process outsourcing entity. The bank along with its subsidiaries owns close to 27 per cent stake in the BPO firm.
In India, there are so much of added costs in the form of providing food and transportation to employees, says S Nagarajan, Co-founder, 24/7 Customer.
Wipro BPO, the business process outsourcing arm of soaps-to-IT services player Wipro Ltd, plans to expand its operations in China and the Philippines by opening two more centres in these countries by the end of this year.
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